Privacy Policy

10Life Connect respects the privacy of our users and will protect your privacy vigorously. Please review our privacy notice which discuss how we collect, use and share your data.


“10Life Connect”, “we”, “us” or “our” refers to 10Life Hong Kong Limited, a wholly owned subsidiary of 10Life Group Limited.

 “10Life Group Companies” means 10Life Group Limited and its wholly owned subsidiaries. 

“10Life Communication Services” means the communication services offered by our website, including the “Q&A Forum” and “Instant Chat”.

“Hong Kong SAR” or “Hong Kong” means the Hong Kong Special Administrative Region of the People’s Republic of China.

“Website” refers to the website operated by 10Life Connect at .

“You”, “your” or “user” means any person who accesses and uses our website.

Acceptance of this Privacy Policy

By accessing our platform, you agree to the terms set out in this Privacy Policy, including our process for obtaining your explicit consent for data sharing. You can modify or withdraw your consent at any time by contacting our Customer Service.

How we Collect Data from you

When you register on our website and provide your personal information, and while you use our site, including communication services. We remind you to avoid sharing sensitive personal details in public forums such as the Q&A board.

How do we store your Data?

We may store your data in Hong Kong SAR or overseas, including through the usage of cloud storage services like AWS. We keep your data safe in compliance with Hong Kong laws.

You can Access, Correct and Delete your Data

Under the Personal Data (Privacy) Ordinance, you have the right to:

(i) request a copy of your personal data held by us, unless we are exempted from complying with a data access request; and

(ii) request us to make necessary amendments in respect of any personal data you provide to us that you consider inaccurate after we have fulfilled a data access request from you. We may refuse data correction request if we believe the personal data is accurate, the requested change relates to an expression of opinion or the proposed correction is inaccurate.

In accordance with the terms of the Personal Data (Privacy) Ordinance, we reserve the right to charge a reasonable fee for the processing or correction of any data access request.

Should you wish to access, amend or delete your personal data from our website or if you have any enquires or comments relating to our Privacy Statement, you may contact us through our Customer Service Officer:

Customer Service Officer, 10Life Connect 
Email Address:

What we use your Data for

  • Provide products and services to you, including providing 10Life Communication Services;
  • Improve the products and services offered on our website;
  • Send information to you (we will not use any data you provide us for marketing purposes unless you provided us with your express specific prior written consent.);
  • Handle your enquiries, requests and complaints;
  • Comply with laws or other legal and/or regulatory obligations including any external or internal investigations;
  • Help us better understand the market and improve our services;
  • Personalise your experience on the website such as identifying your preferences and behaviour to help us to better respond to your individual needs;
  • Provide advertising to you on third party websites using anonymised data;
  • Provide customer service to you and to help us to more effectively respond to your service or product requests, receive feedback and support needs;
  • Investigate suspected violations of laws or third parties’ rights;
  • Enforce our contractual or other legal rights and remedies;
  • For any other purposes relating to the purposes stated above.

We will not use your personal data for other purposes unless you have expressly given your consent to the use for the relevant other purposes, the purpose is directly related to the purpose for which the personal data was collected or we are permitted to use the personal data for other purposes arising from an exemption or otherwise in accordance with applicable law and regulation.

What Information we may we Collect

Your personal information you provided when using our website including your name, profile and contact information.

Information generated through the use of cookies or similar technology when accessing our website including IP address, usage behaviour, preference and online activities information (please refer to our Cookie Policy).

Data from individuals who may be acting for you through our services.

Who we may Share your Data with

  • Our employees and officers;
  • Our insurers and bankers;
  • Other 10Life Group Companies;
  • Local or overseas third party administrative service providers, such as technology service delivery and data management service providers, to help us deliver our product and services to you;
  • Any enforcement authority to whom we are required, or we believe it appropriate, to make disclosure;
  • Our financial, legal and accounting professional advisors;
  • We may share anonymised data with digital media advertising partners;
  • Other third parties whom you provided consent to us for sharing your data with, including insurers and insurance intermediaries.

Some persons to whom we transfer your personal data may be located outside Hong Kong SAR, in locations that may not have in place data protection laws which are substantially similar to Hong Kong SAR, and this may mean your personal data may not be protected to the same or similar level as that in Hong Kong SAR.

About your Personal Data Security

Any personal data maintained by 10Life Connect relating to our users in using the website will be kept strictly confidential in accordance with this privacy statement. All reasonable and practicable efforts will be made to ensure that any personal data held by us is stored in a safe and secure location, only to be accessed by our authorised staff members or authorised third-party service providers.

However, given the nature of web, we cannot guarantee that any data storage or transmission is 100% secure. We will not be responsible for any breach of security due to unauthorised access to or hacking into the data.

External Links

In order to better serve our users, the website may contain links to sites that are not operated by 10Life Connect. If you visit one of these websites, you should review their privacy and/or other statements. 10Life Connect will not be held responsible for the policies and practices of other companies and any information you submit to those companies is subject to their privacy policies.

Updates to the Privacy Statement

We reserve the right to amend or update this privacy statement from time to time. In accordance with the terms of the Personal Data (Privacy) Ordinance, we reserve the right to charge a reasonable fee for the processing or correction of any data access request.

If there is any inconsistency or conflict between the English and Chinese versions of this Privacy Policy, the English version shall prevail.


Please contact our Customer Service Officer if you have requests or queries regarding this privacy policy by email to or by post to:

Customer Service Officer 
10Life Connect
12/F Greatmany Centre 
109-115 Queen’s Road East 
Wan Chai, Hong Kong

Last Update: 10 May 2024